What is covered
This warranty covers the original owner only, all defects in material or workmanship in any regulator sold by OXSEA
What is not covered
This warranty does not cover damage, failure or loss, or cosmetic damage caused by:
wear and/or tear
failure to perform normal maintenance
accident, misuse, neglect, abuse, tampering or improper maintenance
failure to read, understand and follow the instructions and precautions outlined in our User’s Manual by ANY user
regulator locked to cylinder from corrosion due to improper cleaning
For how long
One year limited warranty coverage for individual recreational use six month limited warranty coverage for high-frequency commercial/professional use.
What OXSEA will do to correct defects
Within the warranty period, OXSEA will, at its option, either repair or replace (with the same or equivalent product) the defective in warranty product, part or accessory. Shipping and handling charges (both receiving and sending) are not covered by warranty The product must be accompanied by a dated proof of purchase for warranty service. As a matter of warranty policy, OXSEA will not refund the consumer’s purchase price.
Repair or replacement of defective products, parts or accessories specified above are your sole remedy under this warranty No liability for incidental or consequential damages Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
By purchasing this product it is agreed and understood that in no event will OXSEA, its distributors, or retailers, be held liable for any personal injuries resulting from operation of the OXSEA, or for any other damages whether direct, indirect, incidental, or consequential even if OXSEA has been advised of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you.
How you can get service
Make a warranty claim here: www.ox-sea/warranty
Your rights under the law
The above warranty applies to OXSEA products sold worldwide. This warranty gives you specific legal rights. You may also have other rights which may vary from jurisdiction to jurisdiction.
Refunds and returns
For health and safety reasons we do not accept returns on any OXSEA items that have been delivered to our customers. We uphold this policy to eliminate the possibility of sanitary contagion, or tampering, with our inventory We will of course be very happy to refund your purchase if you request that it be cancelled prior to delivery commencing. Please contact us at email@example.com to make this request.
Late or missing refunds
You will receive an email confirming the cancellation of your order as soon as we action your cancellation request. If you have not received a confirmation email please send an email to firstname.lastname@example.org to confirm your request. Your refund may take up to five business days to land in your account. If you have not received the funds after that period please feel free to contact us at email@example.com so that we can investigate.
Exchanges (if applicable)
For health and safety reasons we do not accept returns for exchanges on any OXSEA items that have been delivered to our customers. We uphold this policy to eliminate the possibility of sanitary contagion, or tampering, with our inventory You may, however, amend your order prior to it being delivered so long as it has not been shipped out already.